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Global Product Support

Global Product Support is responsible for resolving the most complex technical issues at the customer’s site; develop support infrastructures and works with the development groups to define new features and procedures for the company’s innovative systems.

 

Roles & Responsibilities:

  • Technical expertise and product in-depth theoretical and practical knowledge (hands on).
  • Highest tier in response to complex technical problems and gaps in performance of the systems.
  • On-site technical support, including installation, deployment and customization of the product to the customers’ requirements.
  • Working with development teams on future generations of products.
  • Definition and development of support and diagnostic tools.
  • Process documentation, writing of preventative maintenance and crisis control procedures.
  • Travel to customer sites worldwide - about 30% of the time.

 

Requirements:

  • B.Sc/ M.Sc in electrical /aerospace/mechanical/biomedical engineering.
  • Experience in technical support (HW) and customer-facing work – Advantage.
  • Willing to travel frequently (30%).
  • Good English skills – written and spoken.
  • High-level experience in the semiconductor industry – Advantage.
  • Experience in technical or commanding roles in the military service – Advantage.

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