Global Product Support


Global Product Support is responsible for resolving the most complex technical issues at the customer’s site, develop support infrastructures and works with the development groups to define new features and procedures for the company’s innovative systems


Roles and Responsibilities:

·       Technical expertise and product in-depth theoretical and practical knowledge (hands on)

·       Highest tier in response to complex technical problems and gaps in performance of the systems

·       On-site technical support, including installation, deployment and customization of the product to the customers’ requirements

·       Working with development teams on future generations of products

·       Definition and development of support and diagnostic tools

·       Process documentation, writing of preventative maintenance and crisis control procedures

·       Travel to customer sites worldwide - about 30% of the time



·       B.Sc/ M.Sc in electrical /aerospace/mechanical/biomedical engineering

·       Experience in technical support (HW) and customer-facing work – plus

·       Willing to travel frequently (30%)

·       Good English skills – written and spoken

·       High-level experience in the semiconductor industry – plus

·       Experience in technical or commanding roles in the military service - plus

שתפו משרה זו: