logo

Software Support Tier 3

Job Description: 

  • Contain all field SW escalations that don’t require code changes

  • Independently resolve customer complex issues by analyzing product and systematic issues (SW, IT, databases) 

  • Provide troubleshooting plans and technical solutions

  • Reproduce customer issues, find root cause

  • On-site support for complex cases

  • Proactively identify points of failure, and drive for resolution

  • Proactively drive support-related features development

  • Initiate Support-related Specs, improvements, utilities 

  • Document solutions, procedures, best known methods

  • Work with the Development team on issues requiring Code changes
     

Requirements:

  • Required education: Bachelor’s degree in computer science and / or engineering and/or other technical degree 

  • >3 years proven experience in complex product systems troubleshooting / support / development

  • Ability to multitask, prioritize, and manage time effectively

  • Willingness to work off hours and weekends

  • Team player with fantastic communication and collaboration skills

  • Excellent English – verbal and written

  • Willingness to travel up to 30%

  • Advantage: previous experience as IT engineer (networking, databases, OS, computing HW)


בהרשמה אנא ציין/י את אתר AppliedJobs.co.il כמקור הפנייה

שתפו משרה זו:


Privacy note

Your privacy matters to us and we comply with the GDPR and applicable data protection regulations. In order for Applied Materials to share opportunities with you, we need to maintain some of your personal data, which you voluntary share with us when submitting your applications. Your data will not be used for any purposes other than recruitment related activities nor will it be shared with any third party.