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Messaging Engineer

Roles and Responsibilities:

  • Provide operational support of the Office 365 environment.
  • Supports global messaging systems, database or utilities software.
  • Plans, conducts and directs the analysis of business problems to be solved with automated systems. 
  • Helps implement new technology to reduce overall operational costs.

 

Requirements:

  • BSc level degree in relevant field or equivalent work experience.
  • MCSE/MCSA/MCITP (AD or Exchange) - (requires at least one).
  • Strong analytical skills, problem solving and troubleshooting skills.
  • Must have knowledge and experience with:
  • Office 365 services, Exchange email systems, calendaring, Skype for business, Teams, Stream, Ironport Email/Web Security, SMTP, Outlook, Exchange 2013/2016, knowledge of Active Directory, Online Archiving, EOP, and integration with other systems.
  • Knowledge of Office and Outlook mobile with experience in supporting these in an enterprise.
  • Base knowledge of Powershell, .Net, and scripting languages.
  • Working knowledge of ProPlus, Win10, and Microsoft’s upgrade processes.
  • Base knowledge of ITIL standards a plus.
  • Familiarity with ticket handling systems.
  • Technical leadership in administration, and operation of IT systems technologies

 


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